Terms of Service
Last updated: 29 August 2026
These terms govern your use of autopend.com and your dealings with us. If we go on to work together, a separate written proposal or agreement will cover that project — and where it conflicts with these terms, the project agreement wins.
1. Who these terms are with
"AutoPend", "we", "us" and "our" refer to the AutoPend business operating at autopend.com, contactable at hello@autopend.com and +91 79734 13659. "You" means anyone using our website or contacting us.
By using this website or sending us an enquiry, you accept these terms. If you do not accept them, please do not use the site.
2. What we do
AutoPend builds and operates:
- Websites and web applications
- WhatsApp automation for orders, enquiries and follow-ups
- AI voice agents for calling and qualifying leads
- ERP, CRM and inventory software
Nothing on this website is an offer capable of acceptance. Scope, price and timelines are agreed in a written proposal for each project.
3. The demonstration builds on this site
Our website shows several complete example builds — a real estate platform, a dental clinic, a coaching institute, a resort and a manufacturing business.
Those brands are fictional. Aarav Realty, Pragati Academy, Nivara Dental Studio, Aaranya Retreat and Shree Vardhan Industries do not exist as businesses. Every person, property, price, testimonial, result and record in them is sample content created to demonstrate working software. Nothing in them is a real offer, and no form in them transmits data anywhere.
Where we show work built for real businesses, we do so with a description of what was built. It does not imply those businesses endorse us beyond permitting the reference.
4. Contacting us and what happens next
If you submit an enquiry form or message us:
- You confirm the information you give is accurate, and that the phone number and email are yours or that you are authorised to use them.
- You agree we may contact you about that enquiry by WhatsApp, phone or email.
- You understand that we may reply to you on WhatsApp, by phone or by email. Our replies are written by a person; see our Privacy Policy for detail.
- You can stop the conversation at any time by replying STOP or saying you are not interested.
An enquiry does not create a contract. We may decline work for any lawful reason.
5. Quotes, pricing and payment
- Prices are quoted per project in writing and are valid for 30 days unless stated otherwise.
- Unless agreed otherwise, projects begin on payment of an advance, with the balance due at the milestones set out in the proposal.
- Prices exclude GST and other applicable taxes unless the quote says otherwise.
- Third-party costs — domains, hosting, WhatsApp Business API conversation charges, AI model usage, paid APIs, licences — are your responsibility unless the proposal explicitly includes them.
- Work may be paused on overdue invoices after written notice.
6. Your responsibilities as a client
Projects depend on things only you can provide. You agree to:
- Supply content, brand assets, access credentials and approvals in reasonable time.
- Ensure you hold the rights to any content, logo or data you give us.
- Own the relationship with platforms that require it — your Meta Business account, your WhatsApp Business number, your payment gateway, your domain.
- Comply with the rules of those platforms, including messaging policies and consent requirements.
- Nominate one person who can give decisions and approvals.
Delays in these move timelines correspondingly.
7. Messaging, consent and platform rules
This deserves its own section because it is where the real risk sits.
If we build automation that messages your customers, you are responsible for having their consent to be contacted on that channel. You must not use systems we build to send unsolicited messages, message purchased or scraped lists, or contact people who have opted out.
Meta, Google and other platforms enforce their own rules and can suspend or ban numbers and accounts. Those accounts are yours. We will advise on compliance and build the opt-out paths, but we are not liable for suspension, restriction or penalty imposed on your accounts, including where it results from how the system is used after handover.
8. AI features
Some of what we build uses AI models from third parties. You should understand:
- AI output is probabilistic. It can be wrong, and occasionally confidently wrong.
- We build guardrails — instructions, restricted scope, human handoff — but cannot guarantee an AI system will never produce an unsuitable response.
- Where an AI system talks to your customers, you should review its behaviour during rollout and keep a human able to take over.
- Third-party model providers set their own terms, pricing and availability, and may change or discontinue models. We are not responsible for those changes, though we will help you adapt.
9. Intellectual property
- Your content stays yours. Text, images, logos, data and brand assets you provide remain your property.
- Deliverables transfer on full payment. Once a project is paid in full, custom code and designs made specifically for you become yours.
- Our reusable components stay ours. Frameworks, libraries, internal tooling and general techniques developed before or across projects remain our property. You get a perpetual, non-exclusive licence to use them as part of your deliverable.
- Third-party components keep their own licences.
- Portfolio rights. Unless you tell us otherwise in writing, we may describe the work and show it in our portfolio. Tell us if a project is confidential and we will keep it out.
10. Support and maintenance
Support after launch is provided only where a proposal or maintenance agreement says so, and to the extent stated there. Where no maintenance is agreed, the project ends at handover and later changes are quoted separately.
We do not guarantee uninterrupted operation of systems that depend on third-party platforms. If Meta changes the WhatsApp API, or a hosting provider has an outage, we will help you respond, but the interruption itself is outside our control.
11. Warranties and disclaimers
We will perform our services with reasonable skill and care, and will fix defects in our own work reported within 30 days of delivery at no charge.
Beyond that, the website and our services are provided "as is". We do not warrant that the site or any system will be uninterrupted or error-free, that results — leads, conversions, revenue — will meet your expectations, or that third-party platforms will remain available or unchanged.
Nothing in these terms excludes liability that cannot lawfully be excluded.
12. Limitation of liability
To the extent permitted by law:
- Neither party is liable for indirect, incidental or consequential loss, including lost profits, lost revenue, lost data or business interruption.
- Our total liability for any claim relating to a project is limited to the total amount you paid us for that project in the twelve months before the claim arose.
- For use of this website where no project exists, our liability is limited to INR 1,000.
13. Confidentiality
Each party will keep the other's non-public information confidential and use it only for the project. This survives the end of the engagement. It does not apply to information that is public, already known, or required to be disclosed by law.
14. Termination
Either party may end an engagement with 14 days' written notice. On termination you pay for work completed and costs committed up to that date; we hand over completed deliverables that have been paid for, and return or delete your data as you instruct, subject to legal retention obligations.
15. Governing law
These terms are governed by the laws of India. The courts at Lucknow, Uttar Pradesh have exclusive jurisdiction over any dispute, and both parties agree to attempt a good-faith resolution by discussion before starting proceedings.
16. Changes to these terms
We may update these terms. The "last updated" date reflects the current version, and the version in force when your project agreement is signed governs that project.
17. Contact
- Email: hello@autopend.com
- Phone / WhatsApp: +91 79734 13659